Help/FAQ

Internal Users (CDSID)

User Guides

• Click here to download User Guides
• Ford MacBook Users, see below:
  • Received MacBook after June 1, 2022 - JAMF Connect
  • Received MacBook before June 1, 2022 - Non-JAMF Connect

Dealers / Suppliers / Ford Partners

• If you know your current password then click here to change your password
• If you don’t know your password, contact your security admin or local help desk to obtain a temporary password. Once you have obtained your temporary password then return to Password Manager to change your password
• US Dealers - Please contact your Dealer Security Admin or Web Support Group at (800) 790-4357 (Select Ext. 2 Then Ext. 6) if assistance is required
• Canadian Dealers - Please contact your Dealer Security Admin or email your Business Support Analysts if assistance is required
  • Western Region email - 2HELP@ford.com
  • Eastern Region email - 2HELP1@ford.com
  • Quebec Region email - qcaide@ford.com
• All other partners – Contact your local helpdesk for assistance

Suppliers with COVISINT ID

• This process does not apply to manage your COVISINT password
• If you know your FSNID password click here to change your password
• If you don’t know your FSN ID Password you can set it using your COVISINT credential.Go to the Password reset page
• If you are still having issues contact your CSA (Company Security Administrator) to set a temporary password. Then go to the Password reset page to complete the process

Suggestions? Please send an email to the Password Manager Team at PMGR@ford.com. PLEASE DO NOT SEND AN EMAIL TO THIS ADDRESS TO REPORT PROBLEMS.   PLEASE CALL THE IT Service Desk (THE NUMBER IS LISTED ABOVE) TO REPORT PROBLEMS.   PLEASE SEND ONLY SUGGESTIONS/COMMENTS TO THIS ACCOUNT.